At Palvi Agro, we are dedicated to ensuring your orders reach you safely, reliably, and promptly. This Shipping & Delivery Policy outlines the processes, expected timelines, and important information regarding the shipment of products purchased through our website
1. Order Processing
- All orders are processed within 1–3 business days following payment confirmation.
- Orders placed during weekends or public holidays will be processed on the next workingday.
- Upon processing your order, you will receive a confirmation email or SMS containing your order details and tracking information (where applicable).
2. Delivery Timelines
- Delivery timelines vary depending on your location and product availability.
- Standard delivery is usually completed within 5–10 business days across India.
- Deliveries to remote or rural areas may take longer due to logistical constraints.
- Please note, all delivery timelines are estimates and may be affected by circumstances outside our control, including courier delays, strikes, or adverse weather conditions.
3. Shipping Charges
- Applicable shipping charges will be clearly displayed during checkout before you confirm your order.
- For bulk or customized orders, shipping fees may differ and will be communicated to you prior to dispatch.
4. Delivery Partners
- We collaborate with trusted and reputable courier and logistics partners to ensure your order is delivered securely and on time.
- Depending on your delivery address, shipments may be handled by third-party logistics providers.
5. Tracking Your Order
- After dispatch, you will receive a tracking number via email or SMS.
- Use the provided tracking link to monitor your shipment’s progress right up to your doorstep.
6. Delayed or Failed Deliveries
- Should there be any delays, we will notify you promptly via email or phone.
- If delivery fails due to an incorrect address or recipient’s unavailability, the order may be returned to us.
- In such cases, re-delivery charges may apply, and you will be informed accordingly.
7. International Shipping
- Currently, we offer delivery only within India and do not provide international shipping services.
8. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.
- Send supporting photos or videos to help us assess the issue.
- We will work with you to resolve the matter promptly via replacement, refund, or re-shipment, depending on the situation.
9. Contact Us
For any inquiries, assistance, or concerns regarding shipping and delivery, please reach out to:
Palvi Agro
Address: Codewalla, 1st Floor, B3, Cerebrum IT Park, Marigold Complex, Kalyani Nagar, Pune.
Telephone: +91 20 4222 2222
Mobile: +91 9226635511
Email: sales@palviagro.co.in
Website: https://palviagro.co.in