At Palvi Agro, we value our customers and strive to ensure complete satisfaction with every purchase. This Returns & Refund Policy outlines the terms under which returns, replacements, and refunds are processed for products purchased from our website.
1. Eligibility for Returns
You may request a return if:
- You received a defective, damaged, or incorrect product.
- The product delivered does not match the description on our website.
Conditions for return:
- The product must be unused, in its original packaging, and accompanied by proof of purchase.
- Return requests must be made within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or improper storage after delivery.
- Items purchased on clearance or marked as “Non-Returnable.”
- Perishable items (if applicable) that cannot be resold due to hygiene/safety concerns.
3. Return Process
- To initiate a return, contact us at sales@palviagro.co.in or call us at the numbers provided below.
- Provide your order details, reason for return, and any supporting photos/videos.
- Our team will review your request and guide you through the return process.
- Once approved, you may be required to ship the product back to us or allow pickup by our logistics partner (where available).
4. Refund Policy
- Approved refunds will be processed within 7–10 business days from the date we receive the returned product.
- Refunds will be issued to your original payment method.
- In cases where payment gateway or bank delays occur, additional processing time may be required.
5. Replacement Policy
- If you prefer, we can offer a replacement instead of a refund for eligible returns.
- Replacement is subject to product availability. If the item is not available, a refund will be issued.
6. Shipping Costs for Returns
- If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping costs.
- If the return is due to any other reason (e.g., change of mind, incorrect order by customer), shipping charges will need to be borne by the customer.
7. Cancellation Policy
- Orders may be cancelled within 24 hours of placing the order, provided the item has not already been shipped.
- Refunds for cancelled orders will be initiated within 7 business days.
8. Contact Us
For any return or refund related queries, please contact us:
Palvi Agro
📍 Address: Codewalla, 1st Floor, B3, Cerebrum IT Park, Marigold Complex, Kalyani Nagar, Pune
📞 Telephone: 0 204 222 2222
📱 Mobile: +91 932 500 3938 / 771 180 4004
✉️ Email: sales@palviagro.co.in
🌐 Website: https://palviagro.co.in